Contact Us
One inbox, read every working day by the people who pack the orders. No hold music, no ticket queue, no chatbot.
Chasing a parcel?
Before you write, try the order tracker . It gives you the status, the dispatch date and the tracking number in a couple of seconds.
Email us
We answer within 1 working day (Monday to Friday, excluding bank holidays). Emails sent at the weekend are picked up on Monday morning.
What to include
To get a useful answer first time, please tell us:
- your order number (it looks like IO-20260906-4F2A and is on your confirmation email), if your message is about an order;
- the email address you used at checkout, if it differs from the one you are writing from;
- for a return, whether the item is faulty or you have changed your mind;
- for a fault, a short description and a photo or video if you can, it usually saves a round trip.
Company details
- Registered name
- BH Commerce Ltd
- Company number
- 16310021 (registered in England and Wales)
- Registered office
- Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom
- hello@iostracker.co.uk
Please note this is our registered office address and not a returns address, email us first and we will send you the correct address for your return.
It might be answered already
Compatibility, range, battery life, delivery windows and refunds are all covered in the help pages.